Shipping and returns

PLEASE REVIEW OUR SHIPPING GUIDELINES AND RETURN POLICIES BELOW TO ENSURE A SEAMLESS EXPERIENCE.

ALL ORDERS ARE PROCESSED WITH THE UTMOST CARE FROM OUR WAREHOUSE TO YOUR DOOR.

WE AIM TO PROVIDE TRANSPARENCY THROUGHOUT THE ENTIRE SHIPMENT AND DELIVERY PROCESS.

SHIPPING

DOMESTIC ORDERS (INDONESIA)

PLEASE ALLOW 1-2 BUSINESS DAYS FOR ORDER PROCESSING. DOMESTIC SHIPMENTS TYPICALLY ARRIVE WITHIN 2-5 BUSINESS DAYS VIA OUR LOCAL COURIER PARTNERS.

INTERNATIONAL SHIPPING

WE SHIP WORLDWIDE. INTERNATIONAL ORDERS ARE SUBJECT TO CUSTOMS CLEARANCE PROCEDURES, WHICH CAN CAUSE DELAYS BEYOND ORIGINAL DELIVERY ESTIMATES. DUTIES AND TAXES ARE THE RESPONSIBILITY OF THE RECIPIENT.

RETURNS & EXCHANGES

RETURN POLICY

ALL SALES ARE FINAL. WE ONLY ACCEPT RETURNS OR EXCHANGES FOR ITEMS THAT ARE DEFECTIVE OR DAMAGED UPON ARRIVAL. PLEASE INSPECT YOUR ORDER IMMEDIATELY UPON RECEIPT.

DEFECTIVE OR DAMAGED ITEMS

IF YOU RECEIVED A DAMAGED ITEM, PLEASE EMAIL US WITHIN 48 HOURS OF DELIVERY WITH YOUR ORDER NUMBER AND PHOTOS OF THE DAMAGE TO INITIATE AN EXCHANGE.

EXCHANGES

EXCHANGES ARE ONLY PROCESSED IF THE ITEM IS IN ITS ORIGINAL, UNUSED CONDITION WITH ALL TAGS ATTACHED. WE DO NOT COVER RETURN SHIPPING COSTS UNLESS THE ITEM IS FAULTY.