FAQ
GENERAL
WHERE IS TELLAVISION BASED?
WE ARE BASED BETWEEN JAKARTA AND AMSTERDAM. OUR PIECES ARE DESIGNED AND CAREFULLY MADE IN INDONESIA BY HANDS WE KNOW PERSONALLY.
HOW LONG WILL IT TAKE FOR MY ORDER TO BE PROCESSED?
PROCESSING TIMES VARY DEPENDING ON THE DESTINATION:
DOMESTIC: 1–2 BUSINESS DAYS
INTERNATIONAL: 2–3 BUSINESS DAYS
DOMESTIC: 1–2 BUSINESS DAYS
INTERNATIONAL: 2–3 BUSINESS DAYS
HOW LONG DOES SHIPPING TAKE?
ONCE YOUR ORDER HAS BEEN PROCESSED, THE ESTIMATED DELIVERY TIMES ARE:
JABODETABEK: 2–3 BUSINESS DAYS
OUTSIDE JABODETABEK: 3–5 BUSINESS DAYS
INTERNATIONAL: 7–14 BUSINESS DAYS
FOR MORE DETAILS, PLEASE VISIT OUR SHIPPING POLICY PAGE.
JABODETABEK: 2–3 BUSINESS DAYS
OUTSIDE JABODETABEK: 3–5 BUSINESS DAYS
INTERNATIONAL: 7–14 BUSINESS DAYS
FOR MORE DETAILS, PLEASE VISIT OUR SHIPPING POLICY PAGE.
CAN I CHANGE MY SHIPPING ADDRESS?
TO MAINTAIN OUR FLOW, SHIPPING ADDRESSES CAN GENERALLY ONLY BE UPDATED WITHIN 24 HOURS OF PLACEMENT. HOWEVER, WE ARE HAPPY TO ASSIST AS LONG AS THE ORDER HAS NOT YET BEEN SHIPPED. PLEASE CONTACT US IMMEDIATELY VIA INFO@TELLAVISIONSTORE.COM OR +62 822 1122 3272 FOR ANY ADJUSTMENTS.
WHAT IS YOUR POLICY FOR RETURNS OR REPAIRS?
WE ACCEPT REQUESTS FOR RETURNS OR REPAIRS WITHIN 2 WEEKS OF RECEIVING YOUR PACKAGE. WE ONLY ALLOW THESE FOR DAMAGES OR DEFECTS ORIGINATING FROM OUR END, AND WE REQUIRE VIDEO EVIDENCE OR IMAGES TO PROCESS THE REQUEST. PLEASE REACH OUT TO US AT INFO@TELLAVISIONSTORE.COM / +62 822 1122 3272.
WHERE CAN I FIND TELLAVISION IN PERSON?
WE CURRENTLY HAVE A PRESENCE AT NIIMA IN JAKARTA AND DREAM UNIT IN AMSTERDAM. WE ALSO FREQUENT OUR "NATURAL HABITAT"—POP-UPS IN VARIOUS CITIES AROUND THE WORLD.
PRODUCTS
HOW DO I CARE FOR MY TELLAVISION PIECES?
OUR PIECES ARE SOUVENIRS OF YOUR DREAMS AND ARE DESIGNED TO BE LIVED IN. TO PRESERVE THEIR QUALITY, WE RECOMMEND GENTLE HAND WASHING OR COLD MACHINE CYCLES AND AIR DRYING AWAY FROM DIRECT SUNLIGHT.
WHERE ARE YOUR PRODUCTS MADE?
EVERY PIECE IS CAREFULLY MADE IN INDONESIA. WE WORK SIDE-BY-SIDE WITH OUR MAKERS, SHARING CONVERSATIONS AND TRUST. THIS PERSONAL CONNECTION ENSURES THAT EVERY ITEM IS CRAFTED WITH CARE BY HANDS WE KNOW AND RESPECT.
HOW DO I KNOW WHICH SIZE TO CHOOSE?
YOU CAN FIND A DETAILED SIZE GUIDE ON EACH PRODUCT PAGE. IF YOU ARE BETWEEN SIZES OR NEED MORE PERSONAL ADVICE ON HOW A PIECE DRAPES OR FITS, PLEASE REACH OUT TO US VIA INFO@TELLAVISIONSTORE.COM / +62 822 1122 3272.
WILL YOU RESTOCK ITEMS FROM PREVIOUS CHAPTERS?
TELLAVISION FOLLOWS MOMENTS AND ERAS RATHER THAN TRADITIONAL SEASONS. MANY OF OUR ITEMS ARE PRODUCED IN LIMITED RUNS TO HONOR THE SPECIFIC "CHAPTER" THEY BELONG TO. FOLLOW OUR JOURNEY ON INSTAGRAM FOR UPDATES.
ARE THE COLORS ON THE WEBSITE ACCURATE?
AS OUR PIECES EXIST IN THE SPACE BETWEEN FANTASY AND REALITY, COLOURS MAY VARY SLIGHTLY DEPENDING ON YOUR SCREEN SETTINGS OR THE LIGHTING IN WHICH THEY WERE PHOTOGRAPHED.